Hi, there! If you have any questions during your checkout process, please give us a shout at firstname.lastname@example.org. We are happy to help!
I did not receive my confirmation email. What can I do?
Most of the time this happens because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder if you did not receive the confirmation email. If you believe you may have entered an incorrect email address please contact us at email@example.com and we will fix it for you.
What are your payment options?
We accept all major credit cards. Our checkout system is 100% Secure. You can shop with confidence.
How much does shipping cost?
Our shipping rates may vary depending on your order and delivery address.
How can I track my order?
Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier.
When can I expect to receive my shipment?
Once your order is successfully submitted, it will be processed in up to 72 hours. Please note that the delivery time may vary depending on delivery region and on circumstances like worldwide restrictions, distance, local holidays or any other factors outside our control. External factors are bound to occasionally cause delays, and we ask you for your patience and understanding when they do.
How can I cancel an order?
You can request order cancellation not later than 2 hours after submitting your order. After this time, our system processes it, so you will have to wait to receive it and return it to get your money back.
How can I get a refund?
We want you to be satisfied, so all eligible products purchased on Couch Console can be refunded within 30 days. If you are unhappy with your product, contact our support team at firstname.lastname@example.org and tell us the reason - we will assist you accordingly. Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may not be eligible for refund. For more information regarding our refund policy, please contact email@example.com.
What can I do if there are missing or incorrect items when my order arrives?
For missing or wrongly shipped items, please contact us at firstname.lastname@example.org. Please quote your order number and provide us with proof - a picture of the incorrect items will suffice (max 1MB image size). We will be more than happy to reship the correct items with no extra cost and we will not ask for you to return the item that was wrongly sent! You may keep it as a gift from us.
What can I do if my package gets lost?
Please contact our Customer Support Department at email@example.com to inform us that you did not receive the package. We will contact the courier company to make sure the package is lost, and we will refund your money or resend the items.
Which countries do you ship to?
We ship worldwide.
How can I change my shipping address?
You can contact us at firstname.lastname@example.org to update your info.
Items mailed to certain countries may be subject to the Goods and Services Tax and/or duty. Customers will be responsible for paying product taxes (if required) upon entering these certain countries.
If you have any questions that are not on this page, please contact us at email@example.com and we will promptly get back to you.