Privacy policy

Last updated: November 28, 2025

Last updated: [Insert Date]


This website is owned and operated by Ebite Inc. (“CouchConsole,” “we,” “us,” or “our”). We are committed to protecting and safeguarding your privacy when you visit CouchConsole.com and any mobile or digital versions of our site (“Sites”).


This Privacy Policy explains what information we collect, how we use it, how it is stored, when it may be shared, and what rights you have regarding your personal information.


IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SITE OR PROVIDE US WITH PERSONAL INFORMATION.

Your continued use of CouchConsole.com indicates your acceptance of the practices described in this Policy.

 

 

 

1. Information We Collect

 


We may collect different types of personal and non-personal information depending on your interactions with our Site and our products.


 

Information You Provide to Us

 

 

  • Contact Information (name, email address, phone number, billing/shipping address)

  • Order Information (products purchased, order details)

  • Payment Information (via Shopify Payments, PayPal, Amazon Pay, Google Pay — we do not store full card data)

  • Information submitted through surveys, promotions, feedback forms, customer support inquiries

  • Any content submitted through reviews or UGC (photos, text)

 


 

Account Information

 


If you create an account, we collect login credentials and related profile information.


 

Email Marketing (Klaviyo)

 


If you join our email list:

 

  • We store your email and name

  • We track email interactions, such as opens and clicks, to personalize content and improve communication

 


You may opt-out at any time.

 

 

 

2. Automatically Collected Information

 


When you visit our Site, certain data is collected automatically through cookies and tracking technologies.


 

Examples of Data Collected Automatically

 

 

  • IP address

  • Browser type and device type

  • Pages viewed and time spent on the Site

  • Referring URLs

  • General location (based on IP)

  • Session behavior (clicks, events, navigation, cart activity)

 


 

Technologies Used

 

 

  • Cookies (session & persistent)

  • Web beacons & pixels

  • Shopify tracking

  • Google Analytics

  • Meta Pixel (Facebook/Instagram Ads)

 


Cookies allow us to:

 

  • Remember cart items

  • Improve site functionality

  • Analyze site usage for performance

  • Deliver relevant advertising

  • Prevent fraud

 


You can control or disable cookies through your browser settings. However, disabling cookies may limit site functionality.

 

 

 

3. Advertising & Tracking Technologies

 


To improve your experience and provide relevant advertising, we may use third-party technologies that track your interactions on our Site.


 

Google Analytics

 


Google Analytics helps us understand how visitors use our Site.

You may opt out via: https://tools.google.com/dlpage/gaoptout


 

Meta (Facebook/Instagram) Pixel

 


Used to:

 

  • Track conversions

  • Measure ad performance

  • Serve relevant ads based on your interests

 


 

Klaviyo Tracking

 


Used for:

 

  • Email performance

  • Cart reminders

  • Personalized product recommendations

 


We do not use:

 

  • NextRoll

  • Elevar

  • Retention.com

  • Hotjar

  • Session replay technologies

 

 

 

 

4. How We Use Your Information

 


We may use your information in the following ways:


 

Transactional Purposes

 

 

  • Process, confirm, fulfill, and track your order

  • Communicate about your order, shipment, or returns

  • Provide customer service

 


 

Improving Site Experience

 

 

  • Analyze website traffic

  • Understand customer behavior

  • Improve navigation, layout, and product offerings

 


 

Marketing & Promotions

 

 

  • Send email updates through Klaviyo

  • Provide personalized product suggestions

  • Serve relevant ads on Facebook/Instagram

  • Offer promotions, discounts, events

 


 

Security & Legal Compliance

 

 

  • Protect against fraudulent purchases

  • Maintain Site security

  • Comply with laws, regulations, and court orders

 

 

 

 

5. Information We Share With Others

 


We do not sell your personal information.


We may share information only with:


 

a) Service Providers (as needed to operate our business)

 

 

  • Shopify (store platform & payment processing)

  • PayPal, Amazon Pay, Google Pay

  • Shipping companies

  • Klaviyo (email services)

  • Facebook/Instagram (advertising platform)

 


These companies must protect your information and use it only for the services they perform on our behalf.


 

b) Legal Compliance

 


If required by law, court order, law enforcement, or to protect our legal rights.


 

c) Business Transfers

 


If CouchConsole or Ebite Inc. is sold, merged, or reorganized, user data may be part of the transferred assets.

 

 

 

6. Children’s Privacy

 


We do not knowingly collect personal information from children under the age of 13.

If we learn that a child under 13 has provided personal data, we will delete it immediately.


If you believe a child has submitted data, please contact us at:

support@couchconsole.com

 

 

 

7. How We Store & Protect Your Information

 


Your information may be stored or processed in:

 

  • The United States

  • Data centers used by Shopify and our service providers

 


We implement reasonable security measures including:

 

  • SSL encryption

  • Secure Shopify infrastructure

  • Access restrictions

  • PCI-compliant payment processing (via Shopify, PayPal, etc.)

 


No website or platform is 100% secure, so we cannot guarantee absolute protection.

 

 

 

8. International Visitors

 


By using the Site, you acknowledge that your data may be transferred to and processed in the United States, where privacy laws may differ from your country of residence.


We follow applicable legal requirements for international data transfers, including GDPR obligations where applicable.

 

 

 

9. Your Rights (GDPR – EU Visitors)

 


If you reside in the EU/EEA, you may request:

 

  • Access to the personal data we hold

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

  • Objection to processing

 


To exercise these rights, email:

hello@couchconsole.com


We will respond within 30 days.

 

 

 

10. Your Rights (CCPA – California Residents)

 


California residents may request:

 

  • What personal information we collect

  • What information we share and with whom

  • Access to personal information

  • Deletion of personal information

  • Opt-out of “sales” of personal data (we do not sell personal data)

  • No discrimination for exercising privacy rights

 


To submit a request, contact:

support@couchconsole.com

 

 

 

11. Marketing Communications

 


You may opt out of:

 

  • Email marketing (unsubscribe link in every email)

  • Account-based messaging

  • Klaviyo flows and automations

 


Transactional emails (order confirmations, shipping updates) cannot be opted out of.

 

 

 

12. Links to Other Websites

 


Our Site may contain links to external websites.

We are not responsible for their privacy practices.

Please review their policies before providing personal information.

 

 

 

13. Changes to this Privacy Policy

 


We may update this Privacy Policy at any time.

The updated version will be posted on this page with a new “last updated” date.

Your continued use of the Site means you accept any changes.

 

 

 

14. How to Contact Us

 


If you have questions regarding this Privacy Policy or your data:


Email:

Hello@couchconsole.com


Mail:

Ebite Inc.

8 The Green,

Dover, Delaware, 19901

United States