Shipping policy

Order Processing

Orders are processed within 1–2 business days, Monday through Friday (excluding holidays).

A shipping confirmation email will be sent once your order has been dispatched.

Shipping Times & Methods

We ship worldwide. Delivery times vary by region:

 

• United States: 3–7 business days

• Canada: 3–10 business days

• Europe: 3-7 business days

• International: 3–15 business days

 

All shipments include tracking information.

Shipping Costs

Shipping charges are calculated at checkout based on destination and selected service.

Customs & Duties

International customers may be subject to customs fees or import taxes depending on their country.

These charges are the responsibility of the customer.

Lost, Damaged, or Stolen Packages

If your package is lost or arrives damaged, please contact us within 7 days at:

support@couchconsole.com

We will assist with a replacement or claim.

Incorrect Address

Please ensure your shipping address is correct. Ebite Inc. is not responsible for orders delivered to incorrectly provided addresses.

Order Tracking

A tracking link will be emailed once your order ships.

You can track your order through the link provided or via your account.